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Halfords Customer Satisfaction Survey

tellhalfords.com - Halfords Customer Satisfaction Survey

Halfords Customer Satisfaction Survey PrizeHalfords

  1. £1,000 cash daily
  2. £1,500 great prizes weekly

Halfords Customer Satisfaction Survey Usability Report

  1. PC/Notebook usability rating: 4/5. Less than 10 steps, 5 minutes to finish, 1 open question, need a receipt.
  2. Tablet usability rating: 3/5. 1 open question, need to enter survey information.
  3. Smartphone usability rating: 2/5. No mobile page for smartphone but you can still finish Shell customer satisfaction survey on smartphone and it may take you more than 5 minutes.

Halfords Customer Satisfaction Survey Step by Step Guide

  1. Visit the Halfords customer survey official site
  2. Enter the store number and transaction number which can be found on your receipt and click the “enter” button
  3. Select date and time of your visit, and the main reason for your visit
  4. Indicate your level of agreement with statements related to your visit such as "I am likely to re-visit this Halfords store", and "I received good value for money" etc.
  5. Answer the open question about your experience
  6. Select area of the store you visited
  7. Indicate your response to statements such as "A member of staff offered to fit/install my purchase", and "The store and products were clean" etc.
  8. Leave your further feedback
  9. Select answers to a few more questions such as your gender, and age group etc.
  10. Fill out your contact information such as your name, and telephone number etc. to finish the survey

Halfords Customer Satisfaction Survey Video
If you have any problem or difficulty finishing the Halfords Customer Satisfaction Survey, refer to the following survey video recorded editorial team. You can easily complete the survey by following the step-by-step guide in the video.

More Information About Halfords
Halfords Group is a retailer of car parts, car enhancement, camping, touring, mobility and bicycles operating in Ireland and the UK. It also provides MOT, service and repairs in the UK through Halfords Autocentre.

About Halfords Customer Satisfaction Surveytellhalfords.com - Halfords Customer Satisfaction Survey
Survey Website: tellhalfords.com
Survey Incentive: £1,000 cash daily+£1,500 great prizes weekly
Host Website: ww14.empathica.com
Marketing Support: Empathica

How does the service help you?
  • Extremely helpful
  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 1/5 (2 vote casts)

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267 comments on “tellhalfords.com - Halfords Customer Satisfaction Survey

  1. Rozalyn nickols says:

    We visited your store today and were pleasantly surprised by you service Jess dealt with us and we found her very helpfull It's so nice to be served by someone with a happy smile. Thank you JESS

  2. DAVID WEATHERSTON says:

    Visited Newport store [IOW 0454] and bought a Belkin Tunecast player. Excellent assistance from Steve to tune it in. First class service in every way.

  3. joanne says:

    served at Halfords in Middleton, very friendly and helpful staff

  4. Jon smith says:

    Fast and friendly service

  5. John says:

    Had to return a faulty item to the Bicester branch, a nice lady called Mandy served me and was extremely helpful 10 out of 10

  6. janet halton says:

    really helpful nice man called phil at northenden 11 out of 10 brill

  7. Elhouma says:

    This piece was a lieajeckft that saved me from drowning.

  8. Bob Burdett says:

    I shopped at Leamington branch today and was extremely pleased.
    The team of Mandy, Wesley and the branch manager Roberto were able to identify the dip light bulb from data on the computer but they were also able to change it, which on a very complicated Merecedes after ensuring the high voltage could not be accidentally turned on. the whole process took a long time due to its complexity and at each stage I was kept fully informed.
    I must say a very sincere thank you for the effort involved in such a busy shop.

  9. barry gilpin says:

    served by a very helpful elizabeth p. at crewe branch

  10. Marion Peskett says:

    I was served at the Lincoln Tritton Road branch by a helpful, patient and kind young man.
    I'll give him ten out of ten!

  11. Nancy Kemp says:

    I came into Halfords today to buy a Sat Nav & i had an excellent salesman serve me (Barrie). He explained everything about the Sat Nav to me & i had many questions. He set it up for me in my car, nothing was too much trouble! He's the best salesman i have ever dealt with, i would say salesman of the year! Thank you!

  12. rufus says:

    Great team---will go the extra mile---never get a job in the post office

  13. S Connelly says:

    Sanjay helped me today at your balham branch I'll him a 10 quick polite job done

  14. GAVIN FORD says:

    Adam at the DIDCOT branch was extremely helpful in assisting me when I urgently needed a specific piece of Garmin equipment. As a visitor from South Africa, I was in urgent need of a mounting bracket for a hired GPS. Adam went out of his way to find exactly what I needed, as I was en route to Plymouth for a very special event in my son's career.

    THANK YOU.

  15. Mike Gale says:

    The staff in the bicycle department of the Basingstoke store were brilliant and knowledgeable when I bought a bike for my Grandson.

  16. Stephen Rico says:

    I would like to thank Callan for his excellent customer service which made me spend £176 pounds on camping gear at Bognor Regis Halfords instead of Argus. 1st class service with a smile well done!

  17. Mr John Hornick. says:

    I would like to thank Babs for all her help the other day on helping me to find the
    colour and code on my Seat Ibiza,then mixing the colour up from the paint machine
    it was a good match, The store was at Derwent Howe Retail Park Workington.

  18. Pauline watts says:

    Hi fantastic honest fitting of car seat today,plymouth marsh mills store,Dan helped me with trying seat which was not suitable for the car,good advise and alternative found, unfortunately it was not available in store Dan tried other stores in area too,I did have to source it somewhere else not halfords fault needed it urgently.
    I will return when grandson number 2 arrives.
    Well done Dan thanks.

  19. Peter Chance says:

    I had a simple battery and alternator change at your branch in Acocks Green. The job went well and was able to pick the car up after a couple of hours but upon driving it, it stalled. So I took it back and was told it was a faulty valve causing the problem and was nothing to do with the work carried out.
    I then took the car to my usual mechanic and he told me that when the battery is disconected the trottle settings needed to be reset.
    Next day back at Halfords the mechanic again assured me that it was not thier fault and the valve needed to be replaced. When I explained what had happened to the Mitsubishi main dealer he agreed with my mechanic. He was good enough to talk me through the resetting procedure which I did sucessfully.
    I WILL NOT BE USING HALFORDS AGAIN

  20. Saira Mirza says:

    I went to Halfords today. A great service. I had a bulb fitted, I had all my wiper blades fitted. He went the extra mile and checked my tires too. Excellent service. Thanks

  21. Gordon Lancaster says:

    Served by Paul at the snipe retail park cheerful and helpful

  22. CAROL CLARK says:

    I went into our local store today and was served quickly, was greeted with a smile and a hello can I help you. With today being the 24th dec was expecting a long wait but this was not the case and staff were most helpful.

  23. MR TURNER says:

    VERY HELPFULL AND VERY FREINDLY

  24. chris southgate says:

    bought some mats for my car,and some products to clean it inside and out. ordered mats took only 3 days they phoned as soon as they were in,happy with service be back soon to get more stuff.

  25. Val Holmes says:

    Hi
    I would like to say that I think your customer service is impeccable, every time
    I have visited Halfords I have been treated with great respect and have left
    feeling very safe.

    I was especially impressed with Steve at your Whetstone
    branch went out of his way to help me. I have always visited to your

    Whetstone branch and always will. Great service well done, pity I can't say
    that about other establishments.

    I love going to Halfords, always leave feeling safe. I was
    especially impressed with Steve from your Whetstone
    branch, lovely young man, very helpful which goes
    a long way with me.

  26. Sharonstewart says:

    At the dowpatrick store ..I had a very pleasant young man called Kevin, who helped me and advised me on everthing I bought and then helped me to my car..to be honest he was the most pleasant and helpfull young man I've ever meet in retail. Service was 100%..

  27. D.Hucklesby says:

    At the |Malvern store I was helped by Alex, a very nice polite young lady who asked what I needed and took me to the item, then asked if there was any other items I might need,carried my item back to the till,took my money,she was very nice and most importantly of all "was not pushy",and that is an attitude that I I like.

  28. Thomas Stonor says:

    Visited your Oxford (Between Towns Road) store today to have a rear light bulb replaced. Not complicated of course, but I write because your colleague who attended to me was so helpful, efficient and friendly. A 'John Lewis' experience.

  29. laura says:

    it was very helpful customer service the man who served me was polite and helpful more than another person who gave me missleading information about the service provided. thank you to the man who served me.

  30. John McCrossan says:

    I would like to thank Sophie at your Bromsgrove Branch for the help she gave us when fitting out my daughters first car with Car mats, First Aid kit and tyre pressure gauge. Very friendly and helpful personality.

  31. Linda says:

    I would like to thank Jay (cycle manager) of Llanelli branch of Halfords for fitting in a repair on my cycle at short notice and Shane for his efficient and helpful manner in checking my bike. My only negative observation was that Shane was the only assistant/mechanic on duty which led to rather a long wait for me and others. Also 10/10 to the young lad who got my bike in and out of my car! Thanks.

  32. MR A F JOHNS says:

    HI PURCHED AGARMIN NUVI52LM I THINK THIS WILL DO JOB

  33. Betty Wiggins says:

    I visited your store in Coventry - 36 Foleshill Road, and was served by aimee.
    She was extremely pleasant, quick and efficient and took just a couple of minutes
    to carry out my purchases to my car for me. I would highly commend her for the
    way she carried out her duties.

  34. Mrs j stringer says:

    Visited Durham store many times and always found staff very helpful and friendly

  35. P laley says:

    I had a light bulb changed on my car at the farnborough gate store. Stephen who changed it for me was very friendly and very efficient. Would definately recommend paying the extra for service.

  36. Barry McRae says:

    Today I visited Halfords Store in Portfield Industrial Estate. Chichester.West Sussex.
    The service that I received was very good. The assistant that served me was extremely helpful & had an excellent knowledge of the product that I wanted to buy. His name was Colin and I was very impressed.

  37. Mrs C DEacon says:

    Visited your store at Gravesend on the 20th June 2014, to collect an item we had reserved 0n-line. We were attended too by Cherrelle at the cash desk. Cherrelle was very helpful, polite and courteous, and was able to help with other information on items we were also going to purchase. Well done Cherrelle.

  38. Rick Wooldridge says:

    Had windscreen wiper replaced by Tom at the Torquay Torre station branch. Highly efficient, very helpful and so pleasant. Janey, who operated the till was equally pleasant. Halfords can be proud of both these staff members. I will definitely use this store again
    Transaction no:- 714538

  39. Norman Craggs says:

    I booked a MOT Test at Halfords HA 0055 depot in Hull at 1.00pm Wednesday 18th June 2014. I found that the service was impeccable, and the person who performed the test was very professional and friendly, his name was Stuart. He also promoted Halfords by giving me details of all the services on offer. I will definitely use Halfords again.

X

After getting a receipt with a survey invitation or a survey invitation card, you have a chance to take an online survey to give your feedback based on your shopping experience. Here are some useful tips for you to complete a survey and win big prizes.

1. Take care of your store receipt.

Many store surveys require receipt information, so you need to keep it safe after shopping or dining. The details about your purchase are presented on the receipt, such as the date and time of your visit, store number, survey code and so forth. The information is very important if you decide to take this survey. In addition, a coupon or validation code is sometimes offered as a thank-you gift for your feedback at the end of a survey. And you need to write it down on your receipt for the offer on your next visit.

2. Check the survey URL.

Prior to inputting the survey URL printed on your receipt into the required field of a browser or a search engine, please check it carefully as it sometimes may be long and complex. An incorrect survey URL will not bring you to the survey page.

3. Give honest feedback.

Companies roll out surveys to collect you customers’ feedback so that they can provide better products and services. Your candid evaluation will help them do better. Read questions carefully and answer the questions based on your own experience to give useful suggestions.

4. Read sweepstakes terms and rules.

Usually, as an encouragement for you to express opinions, you can be entered into a sweepstakes at the end of a survey. You are highly suggested to read the sweepstakes rules carefully to make sure you are doing the right thing. The rules will show you eligibility requirements, survey expiration date, guidance about how to get a prize and more. In short, many details in the Terms and Rules deserve your attention. One thing to note is that the link to the rules is not in an obvious position and you always can find it in the bottom of the survey page.

5. Provide correct contact information.

Some surveys require you to offer your personal information such as your full name, email address, phone number, etc. The contact details will be used to notify you once you have won the sweepstakes prize. Your information will be kept confidentially. If you still have concerns, please read the privacy policy before taking each survey.

6. Keep contacted with stores.

Some surveys will ask you whether you would like to be contacted to receive the latest promotional information and surveys. You are suggested to choose to keep in touch with the merchants because they will send you some useful information on promotions, coupons and new surveys. With these information, you can save more and get more chances to win big prizes.

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1.Why can’t I log on to the survey website?

1) Your computer or mobile device is not connected to the Internet. Make sure your device is connected prior to getting started.

2) You input an incorrect survey URL. Check it carefully and try one more time.

3) The survey is closed. Head for kraftonline.ru to get detailed information on it or other surveys under the same brand.

2. Why the information printed on my receipt used to take the survey is not valid?

1) You input the required information incorrectly. Check it carefully and try one more time.

2) You didn’t take the survey within the required time and your receipt has expired. Head for kraftonline.ru to get useful tips to avoid the issue.

3. Why can’t I continue during my taking a survey?

1) Your device may lose access to the Internet. Check the Internet.

2) There may be a time limit for you to finish the survey and start the survey again. Sometimes, the information printed on your receipt used to take the survey is only one-time and it won’t be valid when you try again. If this happens, contact the customer service to get the problem solved.

3) Always, you are stopped to continue if you are a minor, an employee or a family member of an employee of the company that launches the survey.

4. How to go back to the previous survey page?

1)You can go back by clicking the corresponding button like “Previous” or the Return Arrow in the top left corner of the broswer you are using. Please note that the latter option may sometimes cause your survey page unavailable.

5. How to participate in the sweepstakes?

1) Provide your contact information like your name, email address, phone number and so forth during the survey process for prize notification. Your personal details will be kept confidentially. Learn more by viewing the Survey Sweepstakes Privacy Policy. At the end of the survey, you will be automatically entered into the sweepstakes.

2) Sometimes, mail-in entry to the sweepstakes is available. Hand print the required information on a sheet of paper and mail it to an address offered in the Survey Sweepstakes Official Rules.

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1) Odds of winning depend on the number of eligible participants. You can get more chances to win by participating in the Survey sweepstakes as often as possible within the allowable range. For more details, view the Survey Sweepstakes Official Rules.

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