Post Office Customer Satisfaction Survey

postoffice-tellus.co.uk - Post Office Customer Satisfaction Survey

Post Office Customer Satisfaction Survey OfferPost Office

  1. £250 worth of High Street gift vouchers

Post Office Customer Satisfaction Survey Usability Report

  1. PC/Notebook usability rating: 3/5. It takes about 5 minutes to finish with several open questions. You need a receipt.
  2. Tablet usability rating: 3/5. No mobile page for Tablet. There are several open questions. You do not need to enter survey information.
  3. Smartphone usability rating: 2/5. No mobile page for smartphones. You can still finish Post Office Customer Satisfaction Survey via smartphone.

Post Office Customer Satisfaction Survey Step by Step Guide

  1. Visit Post Office Customer Satisfaction Survey Official Site
  2. Read the sweepstakes rules and click on "Enter" to start the survey
  3. Enter branch postcode and visit date on your receipt
  4. Answer some questions and complete the survey

More Information About Post Office
Post Office is a retail post office company in the United Kingdom that provides a wide range of products including postage stamps and banking to the public through its nationwide network of post office branches. The company is owned by the UK Government through Postal Services Holding Company Limited, which also holds the government's stake in Royal Mail plc. The Post Office has long been an agent for National Savings and Investments, which was originally the Post Office Savings Bank but is now a wholly separate institution. Since November 2011, only Premium Bonds can be bought in Post Offices; all other products are available by telephone, online and post.

About Safeway Customer Satisfaction Surveypostoffice-tellus.co.uk - Post Office Customer Satisfaction Survey
Survey Website: postoffice-tellus.co.uk
Survey Incentive: £250 worth of High Street gift vouchers
Host Website: postoffice-tellus.co.uk
Marketing Support: Post Office

How does the service help you?
  • Extremely helpful
  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 4.4/5 (19 vote casts)

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42 comments on “postoffice-tellus.co.uk - Post Office Customer Satisfaction Survey

  1. Margaret taylor says:

    Good coustomer service

  2. Bev says:

    Great service at passport application checking with Graham. Professional and polite.

  3. Jon Solman says:

    Was able to pay into my Lloyds TSB bank account at 12.53 today without having to stand in a queue.

  4. Hugh Parrott says:

    My previous comment relates to Branch code 0069078

  5. Hugh Parrott says:

    I am always very impressed with the service I receive at Melville Road Post Office, Hove, but especially today when David gave me all due attention in respect of the options available to me regarding my parcel. Thank you David!

  6. Maggie Proctor says:

    Branch response code 0548324 Ailsa
    Aida was extremely helpful and patient whilst I was a typical disorganised customer. She has a lovely friendly and helpful manner. Very professional and I took her advice on some of the options she or offered.
    One of my better experiences on a busy wet Friday lunchtime visit to the P.O.
    Will change my P.O. to use this one in future.

  7. Teri says:

    Thanks Shakil for taking care of my parcels so efficiently. Very fast and friendly service .

  8. Karim Ben Abdelkader says:

    Dorian was very helpful, super fast and friendly! Thank you!

  9. geoff kelly says:

    Taxed car by direct debit, very satisfied with service at Old Swan PO,Liverpool 0294209d9g

  10. Michael Anderson says:

    Response code: HASU/015010X. All I can say is that Christmas is a busy, emotional and frantic time when common sense seems to evaporate - except in this London Post Office where Hasu was tremendous, helpful and showed just how each and everyone of us should behave. I did not have to wait over-long and all queries and matters were swiftly sorted out.
    Have a great Christmas and thank you. Please pass this onto the Staff at this very busy Charing Cross Post Office.

  11. Sue tourle says:

    Brilliant service at kings lynn

  12. Miglen Noriega says:

    I sent a parcel to my family on November 5th 2015 and today their have not received it,I was trying bei my self track my parcel but in my receipt is not the barcode number.Can you help me?
    Post office Edgware Road
    354_356 Edgware Road
    Greater London W2 1BG

  13. Nell says:

    Well, what can I say? If you are having a bad day, or even a good day, it will be made a thousand times better if you go to Poole High Street Post office in W. H. Smith and have a chat with Ken. Not only is he friendly, but he is efficient and goes about his work with a smile. Thank you Ken you made my day.

  14. Grizzly says:

    Mighty useful. Make no mistake, I apcieprate it.

  15. miss Lisa Boyce says:

    my local Post office at old street is always friendly and efficent.. i have been using the same post office for the past 15 years and have got to know all the staff its so nice to be welcomed with a friendly smile....good work

  16. Mrs. M. Simms says:

    I called in my local post office in Clay Cross today. I was served with the utmost friendly helpfulness which is always the norm for this office. They seem to know all their customers and can't do enough to help them. I always leave feeling cheerful.

  17. Mrs M Williams says:

    I recently sent a present to my niece via fast track service on 22nd June 2015, however after one week she had not received it. Unfortunately, I had lost my receipt, however having explained the situation to Sarah in the Ormskirk branch, (branch 020k20x) she was very reassuring and tracked the package, I feel that she deserves recognition for her empathy and professionalism. I feel that she is a great asset to the Post Office service.

  18. ashraf ali says:

    I visited the Regent Street, Cambridge post office on 21/04/15 to renew my passport. Lady named Fidela dealt with me. I have nothing but admiration for politeness/help/knowledge and offering her time when they were busy. Even though I was in there for about 10/15 minutes her charm made it feel 5 minutes. If you ever feel down in the day pop in Fidela's post office.

  19. Valerie Oates says:

    Always a Great Sevice, & Helpful Staff.

  20. Mrs V Kennett says:

    I was most impressed with the service in the Andover main Post Office, it was getting near the end
    of the day for them, but the girls couldn't have been more helpful.

    A very big Thank You.

  21. Ron Williams says:

    queues back to esculater now 5 checkouts 3 only working, lift out order older people, had to struggle down stairs alarms went off so customers started to leave, then alarms stopped and customers came back and tried to get back into old places in queues,sacks mail piled on counter, when i got served good service 1/2 desks there now, no notice to tell customers of changes being done there swansea needs sorting out quickly


    Scan the QR code 0090263 -Thank you very muck, sincerely Lina.


    Thank you very much, sincerely Lina.


After getting a receipt with a survey invitation or a survey invitation card, you have a chance to take an online survey to give your feedback based on your shopping experience. Here are some useful tips for you to complete a survey and win big prizes.

1. Take care of your store receipt.

Many store surveys require receipt information, so you need to keep it safe after shopping or dining. The details about your purchase are presented on the receipt, such as the date and time of your visit, store number, survey code and so forth. The information is very important if you decide to take this survey. In addition, a coupon or validation code is sometimes offered as a thank-you gift for your feedback at the end of a survey. And you need to write it down on your receipt for the offer on your next visit.

2. Check the survey URL.

Prior to inputting the survey URL printed on your receipt into the required field of a browser or a search engine, please check it carefully as it sometimes may be long and complex. An incorrect survey URL will not bring you to the survey page.

3. Give honest feedback.

Companies roll out surveys to collect you customers’ feedback so that they can provide better products and services. Your candid evaluation will help them do better. Read questions carefully and answer the questions based on your own experience to give useful suggestions.

4. Read sweepstakes terms and rules.

Usually, as an encouragement for you to express opinions, you can be entered into a sweepstakes at the end of a survey. You are highly suggested to read the sweepstakes rules carefully to make sure you are doing the right thing. The rules will show you eligibility requirements, survey expiration date, guidance about how to get a prize and more. In short, many details in the Terms and Rules deserve your attention. One thing to note is that the link to the rules is not in an obvious position and you always can find it in the bottom of the survey page.

5. Provide correct contact information.

Some surveys require you to offer your personal information such as your full name, email address, phone number, etc. The contact details will be used to notify you once you have won the sweepstakes prize. Your information will be kept confidentially. If you still have concerns, please read the privacy policy before taking each survey.

6. Keep contacted with stores.

Some surveys will ask you whether you would like to be contacted to receive the latest promotional information and surveys. You are suggested to choose to keep in touch with the merchants because they will send you some useful information on promotions, coupons and new surveys. With these information, you can save more and get more chances to win big prizes.


Are you encountering troubles during taking a survey? Don’t get annoyed and kraftonline.ru FAQ can help you out. Look through all answers below to target the one you are looking for.

1.Why can’t I log on to the survey website?

1) Your computer or mobile device is not connected to the Internet. Make sure your device is connected prior to getting started.

2) You input an incorrect survey URL. Check it carefully and try one more time.

3) The survey is closed. Head for kraftonline.ru to get detailed information on it or other surveys under the same brand.

2. Why the information printed on my receipt used to take the survey is not valid?

1) You input the required information incorrectly. Check it carefully and try one more time.

2) You didn’t take the survey within the required time and your receipt has expired. Head for kraftonline.ru to get useful tips to avoid the issue.

3. Why can’t I continue during my taking a survey?

1) Your device may lose access to the Internet. Check the Internet.

2) There may be a time limit for you to finish the survey and start the survey again. Sometimes, the information printed on your receipt used to take the survey is only one-time and it won’t be valid when you try again. If this happens, contact the customer service to get the problem solved.

3) Always, you are stopped to continue if you are a minor, an employee or a family member of an employee of the company that launches the survey.

4. How to go back to the previous survey page?

1)You can go back by clicking the corresponding button like “Previous” or the Return Arrow in the top left corner of the broswer you are using. Please note that the latter option may sometimes cause your survey page unavailable.

5. How to participate in the sweepstakes?

1) Provide your contact information like your name, email address, phone number and so forth during the survey process for prize notification. Your personal details will be kept confidentially. Learn more by viewing the Survey Sweepstakes Privacy Policy. At the end of the survey, you will be automatically entered into the sweepstakes.

2) Sometimes, mail-in entry to the sweepstakes is available. Hand print the required information on a sheet of paper and mail it to an address offered in the Survey Sweepstakes Official Rules.

6. Why can’t I win a prize?

1) Odds of winning depend on the number of eligible participants. You can get more chances to win by participating in the Survey sweepstakes as often as possible within the allowable range. For more details, view the Survey Sweepstakes Official Rules.

2) The sweepstakes is not valid in the area you live in. Read the Survey Sweepstakes Official Rules for specific information.

7. How to redeem a prize?

1) If you get a coupon or validation code at the end of a survey, print out the coupon or write down the code on your receipt to redeem for an offer on your next visit.

2) If the prize is cash or merchandise, the merchant will notify you by phone or by email.