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USPS Customer Satisfaction Survey

postalexperience.com/pos - USPS Customer Satisfaction Survey

USPS Customer Satisfaction Survey OfferUnited States Postal Service

  1. To help USPS provide better service during your next time visit

USPS Customer Satisfaction Survey Usability Report

  1. PC/Notebook usability rating: 4/5. Within five minutes to finish. Less than 10 steps, 1 open question, need receipt information.
  2. Tablet usability rating: 3/5. 1 open question. Need to enter survey information.
  3. Smartphone usability rating: 2/5. You are not recommended to finish this customer survey via smartphone, because it may take you much time to finish.

USPS Customer Satisfaction Survey Entry

  1. Online. Go to USPS customer satisfaction survey official site to take the survey.

USPS Customer Satisfaction Survey Step by Step Guide

  1. Visit the survey official site to enter
  2. Select your language preference from the list
  3. Please enter the ZIP +4 code printed at the top of your receipt. You can find it below the post office location and above the date and phone number. Click on "Next" button to proceed
  4. Enter the date and time of your transaction from top of your paper receipt
  5. Enter the clerk number number printed at the bottom of your receipt
  6. Answer some easy question according to your visit to the Post Office, such as "how satisfied were you with the service provided by USPS"
  7. Leave your comments about what should Post Office to do improve your satisfaction with the service you received

More Information about USPS
The United States Postal Service (USPS) is an independent agency of the United States federal government. It is legally obligated to serve all Americans, regardless of geography, at uniform price and quality.

About USPS Customer Satisfaction Surveypostalexperience.com/pos - USPS Customer Satisfaction Survey
Survey Website: postalexperience.com/pos or postalexperience.com/sb or postalexperience.com/res
Survey Incentive: Help USPS make improvements
Host Website: postalexperience.com/pos
Marketing Support: USPS

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Rating: 2.8/5 (587 vote casts)

530 comments on “postalexperience.com/pos - USPS Customer Satisfaction Survey

  1. Ed Yoing says:

    Had a envelope sent on 02/13/18 by pority mail and was told it would be delivered by 02/16/18.
    Didn’t get there to 02/28/18. Even the boat to China went faster. Next time, I’ll use Fed Ex.

  2. Judith says:

    Was purchasing stamps online. Forgot my password. USPS said they can't help me with that and I can't use the same email address to purchase stamps. What! Locked out. Not happy.

  3. Mohammed Merchant says:

    no one at the postal organization can tell me why my priority mail package is delayed. I sent out a priority mail package on 20 Feb 2018. That was supposed to be delivered on 22 Feb. Today is 27 Feb status still reads delayed. No one can tell me why it's delayed. No one wants to take the time to assist or investigate the nature of delay. Poor service. I will NEVER use the postal service to mail any critical documents.

    Mohammed Merchant
    512 653 0360
    [email protected]

  4. Pat Smart says:

    the Post Office, located at Harris Park, in Westminster, CO is absolutely the best. It is small and one can get in and out quickly, Plus the employee are great, always friendly and nice.

  5. shirley Byron says:

    There is a difference in the cost to mail the same size and same weight envelope; the difference ranges from $1.21 to $1.63. Why is that! This occurred at the Northwood branch, Baltimore, MD
    21239-9998 on 2/20/2018 at 10:45 AM and on 2/26/2018 at 10:45 AM. The line wait at this station can be up to 15 minutes before you are at the counter. This may be the ticket number for these similar transactions 840-5210-0115-002-00016-67937-02 and 840-5210-0115-001-00020-56505-02, respectively.

  6. kathy gooding says:

    I was at post office, in Mt Sterling, Ky. to mail a pkg to my sister in ohio,, I was waited on by clerk 04,, my experience was a great one.. She helped me in a very kind way,, I was undecided on how to ship but she made it so easy for me,, I left there smiling... Wish everyone could have that experience with pkg sending!!!! Thanks 04

  7. Julie says:

    I mailed a pmt for a credit card priority mail on 2/14/18 (I had been in the hospital and was unable to mail the payment when I usually would have on 2/12). Expected delivery was 2/16, the bill was due 2/19 (three days to spare) but much to my surprise the payment was delivered until 2/22. As near as I can tell, the payment didn't even leave to Reno until 2/18. What good is paying an extra $6 for priority when it's slower than regular first class and no refunds for extremely poor service. And the problem is not here in Fallon, NV where it was mailed from

  8. Ann Flack says:

    2/21/2018 I visited the post office in Sequim. I don't always have a great experience there as it seems most times the employees aren't very happy to be working there. Yesterday was different. I was helped by Clerk 20 who actually was happy to be at work and it showed. She was cordial, helpful and cheery to everyone. Thank you for all that you do.

  9. walter kaminski jr says:

    as I have read others comments reguarding their post office, they need to talk to the US postal general to resolve issues. I think I have a pretty good staff in our town, always helpful and friendly as well as courteous.

  10. Eleuterio Mesia says:

    Por favor como debo saber la situación de mi paquete enviado a lima Peru el 01-25-2018
    # de costumerLA162531810 US

  11. Elizabeth lopez says:

    Alamo, Texas
    I arrive at 12:30pm and post office was closed. From my understanding someone is always supposed to be available to help customers. I then arrived at 4:25pm I understand that the office is closed at 4:30pm.The person in charge I’m assuming because she comes from the door located on the right side of the office (women with red/orange curly hair ) standing behind us rushing me to deliver whatever I had in my hand. I’m on the last line of writing the address on my priority mail and she says “well so we can weigh it since we are closing.” I understand they want to get out but still not the way to treat your customers. Because of employees like this one at this office is the reason many people are deciding to use other shipping companies.

  12. Jack Rosswin says:

    I tried to send 2 music CDs media mail, but I was told "no". So I was charged first
    class rate, 3.50 for each, instead of 2.66. There was no reason for this.

  13. Dean Seppelfrick says:

    Went to to Geneva, Illinois Post Office on 2/15/18. Check 05 assisted me. A rude and disrespectful woman. Refused to issue a receipt for the transaction in the name of saving money. I was told that people who purchase their products on line were not entitled to a receipt. She then informed me that I should be conducting my business in my own city, Aurora, and that I should not be at the Geneva Post Office in the first place. She made me feeling as if I didn't belong in her post office, which is located in one of the wealthiest cities in the Fox River valley. Why???? Because I was not of the right class??? Or race??? Or gender??? Or what ever measure of the day???? Bigotry shows its face in many forms and seldom limits its measure. Their was also another person making comments to the clerk who could not be seen from the window. This person was no better then she and enabled the situation to continue unchecked. At least the woman at the window had the courage to look you in the eye and treat you like a second class citizen. Be warned about this Post Office. If you don't measure up to the standards of the city, there is no need to expect to be served without being lectured and demeaned. Welcome mat out front should read: Rich white people always welcomed; the rest of you should go back to your own cities.

  14. david nagel says:

    Your tracking site is infected with malware and is totally worthless. Cannot track with your site!!!!

  15. Cathy says:

    So sad that the price of priority boxes has increased so much.
    And service has taken longer.
    I have decreased the number of boxes I have sent out, to college kids, due to the price. Second reason is the delivery date most of the time is one day longer than expected.
    And the weather had nothing to do with the last one. Box sent from suburb of Chicagoto south central Michigan, took 3 days instead of paid for amount of 2.

  16. Robin Hudspeth says:

    What the heck

  17. Joan says:

    I am not getting my Magazine, The Week, on Monday. My brother lives in Bend Oregon and he gets his on Saturday delivered to his house, my friend gets hers at Sun Valley Post office on Mondays and my other friends gets theirs on Monday at the Hailey post office. I am tired of complaining to the Post Master, John McDonald and so now I am complaining to the U.S. Postal Service.

  18. Vanessa says:

    On 2/12/18 I went to the Arlington Heights post office on 6th street in Fort Worth, TX to mail a package. The line was almost out the door. I thought, " This is going to take some time!" I had to get a box and fill out a label and didn't know exactly what I needed. One of the postal employees was going down the line checking what each person needed and quickly getting it for them. The line went very quickly and all the workers were very courteous & friendly. I was so impressed by their service and attitude that I asked, " Could you move to Friendswood?" I just want to thank them for their great service. They made my day!

  19. Andrew Zauch says:

    Am always looking for the cheapest way to
    send books.
    The mail carrier was helpful

    Always comparing with UPS to see who is cheaper when
    shipping books

  20. Marilyn Reil says:

    Cindy & Jolene were very helpful as usual! Kevin the post master is a very helpful man. I appreciate these folks very much!!

  21. El Antony says:

    Mason, Oh post office is terrific! Employees smile, are friendly, and I rarely have to wait in line. Excellent service!

  22. Geri Olson says:

    I love the Petaluma McDowell post office. I had a wonderful experience with clerk #9, as she helped me figure out postage on mail art done by my students.

  23. Robert V Vermillion says:

    Service at Fishers IN post office was prompt and helpful.

  24. Pat Smart says:

    I think the Post office at Harris Park, Westminster, Colorado is absolutely the best. There is rarely a line, the people who work there get you in and out quickly, and always with a smile on their face. I will go out of my way t use this Post Ofiice,

  25. Joyce Chiavaroli says:

    Jose, located USPS 16150 Aviation Loop, Brooksvile FL 34604. I had to mail my Jewelry to my Jeweler in Boca Raton FL. Insured for $125,000. Jose knew my Jewelry, and so diligently Packed and Secured It With Tape Everywhere. So No One would know what was in it. He is so Professional, Personality Plus, Always Ready To Help You, In Any Way He Can. It is a Joy To See His Smiling Face When I walk In. He is definitely an Asset To Your Organization.

  26. Clerk No 11 at the San Jacinto, CA post office is always very helpful and today she was no exception! Thanks to her advice I was able to mail my grandkids valentines so they will receive them before the 14th.

  27. John Holmes says:

    On February 2, 2018, I went to the Post Office to mail letters and two packages. One package needed a box or something, so I brought my own tape dispenser. As I looked around for a proper box in the racks in the lobby, a very attentive postal employee named Monica behind the counter asked what I was trying to mail. I showed her and she quickly offered me a suitable alternative that saved me several dollars in postal fees. She quickly helped me place the item in the envelope and processed the charge before I had my wallet out of my pocket. She asked if I needed any stamps, which I did, and added them to my total sale. Because of Monica's skill and customer orientation, my time in the office was less expensive and lasted about 15 minutes less than I expected. Way to go, Monica! Great job! Incidentally, I did not need to use my tape dispenser.

  28. Charles Goldstein says:

    840-5945-0027-001-00029-26453-02

    I went to the El Cerrito post office to buy 600 stamps. I asked Michael to show me the commemoratives and he says they don't have enough and that I should go to a different post office. I refused to go. He spent 5 minutes arguing with me, but he had enough stamps to sell me and I bought nearly 600. This was not the first time he was refusing to sell me stamps. This is a POST OFFICE. Why can't I buy stamps here? I have a post office box and do business -- big mailings.

    When I left, there were five people in line and no one else had opened their station. This branch is mismanaged. Michael in particular needs to be retrained.

  29. I just started sending things through poshmark and I’m new to the Rensselaer area. I printed my label out and brought my item to ship when the store opened. I needed to get a box from USPS (the priority flat rate box) and I brought my package and label up to the counter ready to be shipped minus the tape for the label to stick to the box and the woman responded that I needed to have my own tape. Two days prior to this experience the woman who helped me did a wonderful job helping me with my first experience. I just want to know why I would be required to have my own shipping tape when I don’t even have a box to ship my item in? I think the clerks need to be more genuine and understanding for people who don’t regularly send mail instead of quickly trying to get customers through the line to speed the mailing process along.

  30. Gonzalo Resendiz says:

    I so thankekful the youhave an berry god attendet in the posstal Office in Sbure
    the name is Melissa
    she is berry Helfful thanck berymuch an attentive

  31. Jennifer Cruz says:

    Tracking #70151730000074943519
    Sent letter, certified mail, on Jan.16, 2018 address to Bakersfield, CA 93309. Est. delivery date: Jan.18,2018.
    " in transit " for two weeks at Bakersfield postal offices and delivered on Jan.30, 2018. Certified Mail without Certified Services.

  32. Rich Blewitt says:

    The service at the Aldie, Virginia PO continues to be superior, after all these 15 years of using it. The polite and professional service rendered is above anywhere else I have resided. Long live the Aldie PO!

    Rich

  33. Deborah Workman says:

    I can honestly say that in the past 37 years that I have been getting our mail at this post office there is the best team ever working there from Vivian to Chyna n Angela of course they have it going on. I don't ever go in without being made feel like I am the most special person in the world if I go in feeling low I come out smiling every time, Vivian is the most stylish lady I have ever seen no one else before her even comes close, Chyna is a sweetheart I call her beautiful because she is n Vivian words can't express her beauty awesome smile, I don't see Angela as much but she's sweet to. They r always on the ball n always a pleasure to be around, hope things always stay the same n they never leave..

  34. s beisel says:

    clerk 88 at the charlotte avenue post office was super friendly and helpful!

  35. Theresa T Reynolds says:

    I am very disappointed in the length of time it’s taking a priority mail envelope to reach it’s destination.
    I was told it would arrive on 1/29/18. In tracking this envelope, I found it was delayed. Why was it delayed?
    It finally arrived at the Summerland Post Office this morning, but it hasnt been delivered to its destination yet. Why??

  36. David Molnar says:

    Trying to track a package is horrible on this occasion. The tracking information has not changed in 3 days. It still shows in transit to the location city. When I try and reach someone to ask a question I get into the tracking loop with no option to talk with someone. All I want to know is where my package that I sent is. Is it at the post office? Is it on a truck?? Is it lost?? I have no way of finding this information. No one seems to care !!!

  37. Franklin Fernandez says:

    The USPS has lost my package to the Social Security Administration containing time sensitive documents for the 2nd time in less than 2 years. You are unreliable and incompetent. None of your online systems like "filing a complaint" or "tracking a missing package" work. Your so called "customer service" line has over a 2 hour wait. That is not customer service. I am filing a complaint with my state's attorney general's office. I am calling my congressmen to let them know what has happened and to tell them I don't want my tax dollars going to such a dysfunctional institution. I will alert my little local media outlets so that people who want their package actually protected and delivered will use a reliable carrier like UPS or FEd Ex.

  38. Bob says:

    Excellent Service from Linda (Clerk #14) Very pleasant and helpful, not only this time, but every time.

  39. Kenneth A. Harris says:

    The staff at the Hugo, MN PO are always helpful, courteous, and appreciated!

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